As our visitors' first port of call when entering the Zoo, you will welcome guests into our admission foyer, operate our ticketing office and assist with queue management. You will also help with booking school/group visits and the various animal experiences on offer, as well as selling our Zoo Passes.
Department
Admissions
Location
Colchester Zoological Society
Employment Type
Seasonal
Hours Per Week
Zero-hour Position
Salary
To be discussed at interview
Closing Date
1st June 2025
If you are interested in applying, please complete the Application Form below and send the completed form along with your CV by email to admissions@colchesterzoo.org
Introduction to the Department
As our visitors’ first port of call when entering the Zoo, you will welcome guests into our admission foyer, operate our ticketing office and assist with queue management. You will also help with booking school/group visits and the various animal experiences on offer, as well as selling our Zoo Passes.
Role Responsibilities
- Meet and warmly welcome customers as they enter the Zoo.
- Assist customers with any enquiries.
- Assist with queue management.
- Enter sales on cash registers and handle customer payments.
- Keep up to date with promotions and pricing in order to provide advice to guests.
- Help ensure hygiene and cleanliness within the admission foyer and ticketing office.
Role Requirements
- Full training will be provided.
- Excellent customer service skills.
- Excellent communication skills.
- Ability to work under pressure in a fast-paced environment.
- Ability to work both within a team and individually.
Working Hours
This is a zero-hour position. Applicants must be available to work at weekends and across holiday periods after completing a probationary period. Weekday term time availability is also desirable but not essential.
Working Environment
- CZS is a non-smoking environment and smoking is not permitted by members of staff whilst on the premises.
- CZS is an equal opportunities employer.
Benefits
- FREE Zoo visits*
- FREE onsite parking
- Work place pension scheme
- Staff events
- Discounts on Animal Adoptions, Zoo Passes and Animal Experiences*
- Discounts in the Outpost Gift Shop*
- Discounts in food outlets
- Annual leave which accrues based on hours of work
- Competitive hourly rate
- Regular training
*Benefits dependent on probation period.
