Catering Team Leader

Introduction to the Department

As a Catering Team Leader, you will be helping to provide our visitors a first-class experience within our 15 catering outlets and join the largest department within the zoo with 110 team members. Reporting to the Catering managers, you will be responsible for the supervision of team members as they are preparing and serving food, ensuring they are keeping up with cleaning standards, dealing with customer complaints and ensuring excellent customer engagement.

This role offers the opportunity to develop a career in a conservation environment with the potential to progress within the Catering Team.

Role Responsibilities

• Contributing to the daily operations and any tasks deemed appropriate.
• Ensuring that all guests receive a warm, friendly and memorable welcome.
• Maintaining the cleanliness of all equipment and buildings through follow up of cleaning checklists.
• Provide a good knowledge of services, products and the law around food and hygiene.
• Process refunds and close tills at the end of the shift.
• Work within different catering outlets around the Zoo.

Role Requirements

• Previous experience within the catering industry of at least 12 months is required.
• Training on Food Hygiene and Natasha’s law will be provided.
• Excellent communication skills.
• Ability to work under pressure in a fast-paced environment.
• Ability to work both within a team and individually.