All the information detailed in our Accessibility Guide is to help you plan your visit. It is our attempt to let you know about the zoo before you visit, providing as much information as we can, helping you to decide whether Colchester Zoo is right for you.

Animal Experiences

We want everyone to have the opportunity to take part in our fantastic Animal Experiences and we will do all we can to make that possible. However, we do need your understanding that in some situations, and depending upon the specific needs of the guest, the species of animal and the accessibility of the animal habitat it may not be possible to make reasonable adjustments. If we are unable to provide a safe and enjoyable experience with the species you would prefer, we may be able to suggest alternatives.

To ensure smooth and safe experiences we ask you to contact us BEFORE booking so we can plan with you. This is important because if you do not let us know your needs prior to booking and then arrive for the experience, we may have to decline your visit if we assess that it is unsafe for you, our staff or animals. We want to avoid that disappointment for everyone concerned, not least because experiences, once booked, cannot be refunded.

Please complete the form

If you, or someone you support has specific needs and their need for assistance can be verified, please complete the form below and a member of our team will be in touch.

    We will never sell or share your personal data with third parties or use it for purposes outside responding to your enquiry.