Our Santa Experience is now SOLD OUT for 2024!


Step into Santa’s magical world located within the Zoo…

23rd, 24th and 30th November, 1st, 7th, 8th, 14th, 15th, 19th to 24th December 2024

Mrs Claus Kitchen

Take a break at Mrs Claus Kitchen where you can enjoy a tasty treat.

Elf Workshop

Discover how our very own ‘Wilbur the Woolly Mammoth’ is made in the Elf Workshop.

Wilbur the Woolly Mammoth

Visit the main man himself and receive a special gift, Wilbur the Woolly Mammoth, worth £19.99.

See booking information below.

Tickets

Tickets must be pre-booked online in advance for a specific time of arrival.

£16.00 per child

Passholders: You can use your Zoo Pass to enter the Zoo but will need a pre-paid Santa Experience ticket to enter the grotto and receive a gift.

Passholder Booking

£16.00 per child

Non-Passholders: You will need to purchase an admission ticket to enter the Zoo, alongside a Santa Experience ticket to enter the grotto and receive a gift.

Non-Passholder Booking

Important Information:
The Santa Experience takes place within the Zoo grounds and an admission ticket will need to be purchased alongside a Santa Experience ticket. All guests, including Zoo Passholders, will need to pre-book a Santa Experience ticket online in advance. Tesco Partner Reward codes CANNOT be used for Santa Experience tickets. Admission tickets and Santa Experience tickets are non-refundable.

All children who wish to enter the Santa Experience and receive a soft toy will require a Santa Experience ticket. Children under the age of 1 years old may enter the Santa Experience free of charge, when accompanying an older sibling who is participating in the experience; however, if you would like them to receive a gift, a Santa Experience Ticket MUST be purchased per child.

All gifts are subject to availability and supply chains. An alternative gift may be provided. Please read below ts and cs for more information.

We plan to go ahead in all weather conditions, unless the team feel that it is unsafe to do so. If we are unable to open due to adverse weather, a member of our team will be in contact with you as soon as possible.

Story Book

This year, discover ‘Wilbur the Woolly Mammoth’s’ story by purchasing our exclusive book along with your Santa Experience Ticket. For an additional £1.99, let your little ones explore the unexplored at the North Pole along with a very special friend!